Overview

The ICT Communications Assistant (ICT Computer Technician) qualification is designed for individuals pursuing careers in the IT support sector. This program equips learners with essential skills to manage computer systems, provide technical support, and maintain network security. Graduates will be prepared to fill roles such as Computer Technician, Helpdesk Technician, and IT Support Specialist, where they will address hardware and software issues, assist end-users, and ensure the efficient operation of IT systems.

What You Can Do with This Qualification

Upon completing this qualification, graduates will be capable of:

• Providing Technical Support: Assist users with hardware and software issues, ensuring effective and timely resolution of problems.
• Managing IT Systems: Install, configure, and maintain computer systems and networks to ensure smooth operations.
• Troubleshooting and Maintenance: Diagnose and troubleshoot technical faults, perform repairs, and maintain security standards.
• Customer Service: Deliver excellent customer service by responding to inquiries, guiding users through technical challenges, and offering solutions to enhance user satisfaction.
• Sustainable IT Practices: Implement green technology practices to reduce e-waste and promote a sustainable computing environment.
• Career Opportunities: Take on roles such as Application Support Specialist, Desktop Support Technician, Helpdesk Technician, or Customer Support Engineer, providing technical support and managing IT infrastructure.

Curriculum Structure

The ICT Communications Assistant (ICT Computer Technician) qualification consists of Knowledge Modules, Practical Skill Modules, and Work Experience Modules, totaling 282 credits.

Knowledge Modules (Total Credits: 109)

1. 351201001-KM-01: Introduction to Data Communication and Networking (NQF Level 5, 15 Credits)
2. 351201001-KM-02: Basics of Computer Architecture: Hardware (NQF Level 5, 30 Credits)
3. 351201001-KM-03: Basics of Computer Architecture: Software (NQF Level 5, 30 Credits)
4. 351201001-KM-04: Basic Concepts of Sustainable Computer Environment and Green Technologies (NQF Level 4, 10 Credits)
5. 351201001-KM-05: Social Media and Digital Literacy (NQF Level 4, 5 Credits)
6. 351201001-KM-06: End User Computing (NQF Level 3, 6 Credits)
7. 351201001-KM-07: Business Communication and Customer Services (NQF Level 5, 8 Credits)
8. 351201001-KM-08: Ready for Work Standards (NQF Level 4, 5 Credits)

Practical Skill Modules (Total Credits: 73)

1. 351201001-PM-01: Install Computer Software and Hardware (NQF Level 4, 5 Credits)
2. 351201001-PM-02: Troubleshoot Computer and Network Faults (NQF Level 5, 30 Credits)
3. 351201001-PM-03: Maintain Computer and Network Security (NQF Level 4, 8 Credits)
4. 351201001-PM-04: Provide Support to End Users (NQF Level 5, 30 Credits)

Work Experience Modules (Total Credits: 100)

1. 351201001-WM-01: Respond to User Enquiries Regarding Fault Requests (NQF Level 5, 30 Credits)
2. 351201001-WM-02: Set Up Equipment for Users, Check Operating System Performance, and Ensure Proper Installation of Cables and Software (NQF Level 5, 25 Credits)
3. 351201001-WM-03: Processes of Maintaining Computer Systems and Peripherals (NQF Level 5, 15 Credits)
4. 351201001-WM-04: Identify Potential Green Technologies Processes and Procedures for Cost-Effective Application and Create a Sustainable Computer Environment to Reduce E-Waste (NQF Level 4, 10 Credits)
5. 351201001-WM-05: Maintain Records of Daily Data Communication Transactions, Problems, Remedial Actions Taken, or Installation Activities (NQF Level 4, 20 Credits)

Entry Requirements

To enroll in the ICT Communications Assistant (ICT Computer Technician) (NQF Level 5) qualification, candidates must have completed an NQF Level 4 qualification. This prerequisite ensures that learners have a foundational understanding of computing and are prepared to advance their technical skills in IT support.

Conclusion

The ICT Communications Assistant (ICT Computer Technician) (NQF Level 5) qualification is ideal for those aspiring to work in IT support roles. This program covers essential aspects of computer systems, networking, and customer service, providing learners with the skills and experience needed to excel in the dynamic IT industry. Graduates will be well-equipped to contribute to the IT sector, delivering valuable technical support and enhancing the performance of IT systems in various business environments.