Overview

The Small Retail Business Owner (NQF Level 4) qualification is tailored for individuals aiming to establish, manage, or grow a small retail business. This program equips learners with the necessary skills to operate retail outlets successfully, covering key aspects such as customer service, financial management, procurement, and basic human resources functions. Graduates will be prepared to take on roles such as Shop Manager or Retail Store Manager, overseeing daily operations, driving sales, and ensuring a positive customer experience.

What You Can Do with This Qualification

Upon completing this qualification, graduates will be capable of:

• Managing Retail Operations: Oversee and manage the day-to-day activities of a retail business, ensuring smooth operations and customer satisfaction.
• Financial Management: Control and record financial transactions, manage budgets, and ensure the financial health of the business.
• Customer Service Excellence: Maintain high standards of customer service to enhance customer loyalty and satisfaction.
• Procurement and Stock Control: Efficiently manage procurement processes and maintain optimal stock levels to meet customer demand.
• Human Resources Management: Perform basic human resource functions, including staff management and development, to foster a productive work environment.
• Career Opportunities: Step into roles such as Small Retail Business Owner, Shop Manager, or Retail Store Manager, where they will utilize their skills to operate and grow retail businesses.

Curriculum Structure

The Small Retail Business Owner qualification consists of Knowledge Modules, Practical Skill Modules, and Work Experience Modules, totaling 143 credits.

Knowledge Modules (Total Credits: 30)

1. 142103-001-00-KM-01: Fundamentals of Running a Small Business within the Retail Sector (NQF Level 4, 5 Credits)
2. 142103-001-00-KM-02: Fundamentals of Communication as They Apply to a Small Retail Business Owner (NQF Level 4, 7 Credits)
3. 142103-001-00-KM-03: Fundamentals of Customer Service Applicable to a Small Retail Business Owner (NQF Level 4, 8 Credits)
4. 142103-001-00-KM-04: Basic Financial Management in a Small Retail Business (NQF Level 4, 5 Credits)
5. 142103-001-00-KM-05: Procurement and Stock Control in a Small Retail Business (NQF Level 4, 5 Credits)

Practical Skill Modules (Total Credits: 51)

1. 142103-001-00-PM-01: Maintain Customer Service in a Small Retail Business Environment (NQF Level 4, 8 Credits)
2. 142103-001-00-PM-02: Market and Sell Products and/or Services to Customers (NQF Level 4, 10 Credits)
3. 142103-001-00-PM-03: Manage, Control, and Record Small Retail Business Financials (NQF Level 4, 15 Credits)
4. 142103-001-00-PM-04: Procure Goods and Manage Stock Levels (NQF Level 4, 8 Credits)
5. 142103-001-00-PM-05: Perform Basic Human Resources Functions within the Scope of a Small Retail Business (NQF Level 4, 10 Credits)

Work Experience Modules (Total Credits: 62)

1. 142103-001-00-WM-01: Customer Service Maintenance in a Small Retail Business Environment (NQF Level 4, 15 Credits)
2. 142103-001-00-WM-02: Marketing and Selling Products and/or Services to Customers (NQF Level 4, 15 Credits)
3. 142103-001-00-WM-03: Processes Related to the Management, Controlling, and Recording of Small Retail Business Financials (NQF Level 4, 10 Credits)
4. 142103-001-00-WM-04: Goods Procurement and Stock Level Management (NQF Level 4, 10 Credits)
5. 142103-001-00-WM-05: Basic Human Resources Functions within the Scope of a Small Retail Business (NQF Level 4, 12 Credits)

Entry Requirements

To enroll in the Small Retail Business Owner (NQF Level 4) qualification, candidates must have completed an NQF Level 3 qualification. This prerequisite ensures that learners possess the foundational knowledge and skills needed to succeed in managing a retail business environment.

Conclusion

The Small Retail Business Owner (NQF Level 4) qualification is an ideal pathway for individuals looking to enter or advance in the retail sector as business owners or managers. This comprehensive program covers essential areas of retail management, providing learners with the knowledge, practical skills, and work experience needed to operate and grow a successful retail business. Graduates will be well-positioned to contribute to the retail industry with confidence and expertise.